We are flying with United Airlines. I have been flying with them for several years and am a member of their frequent flyer program. I know that for many years United's motto has been 'fly the friendly skies' but based on our experience this morning that has been firmly booted into oblivion.
Firstly, we HAD to use self service check-in. This was tedious and hardly the efficient service they make it out to be. They asked for info we had ALREADY provided.
Next was the bag drop. One of my bags was 3kg over their limit of 23kgs. But my other bag was 3kgs under. Instead of recognising this averaged out to the correct weight we had to rearrange things in my bag. The alternative was to be charged for the excessive weight. Crazy! Especially when you consider Natalie weighs between one third and one half of the average American. I am hoping that United prove to be more friendly between here and Sydney.
1 comment:
We are definitely missing you guys! Would have loved to show you our new place--and Nicholas would have loved Natatlie to pick fruit for him with his stool. He loves that stool-except for when it gets put in the corner with him on it. Currently he uses it in the kitchen to "help". Hope that you are having a wonderful time in NE--soooo glad you were able to catch up with my family! I'm very jealous!!!! xox
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